
PROUDLY AUSTRALIAN OWNED & OPERATED ABN 31 684 366 961
✅ Australian phone number & email
✅ Local warranty service
✅ Supporting Aussie jobs & economy
FAQs
ZEPHYR Q&A
What Included in the box?
Package Includes:
1x Helmet and parts
Free Shipping?
🚛 AUSTRALIA-WIDE DELIVERY
📦 SHIPS FROM MELBOURNE TOMORROW
Delivery Timeframe
Please note that we cannot guarantee the exact date of arrival, and the delivery timeframes (excluding weekends and public holidays) are as follows:
- For customers in Victoria, approximately 7-10 working days;
- For customers in NSW, SA, ACT, and QLD, approximately 9-12 working days;
- For customers in WA approximately 9-12 working days.
- No Shipping to NT and TAS
Do you provide tracking information?
📱 TRACK YOUR BIKE IN REAL-TIME
🔍 FULL VISIBILITY FROM DISPATCH TO DELIVERY
✅ Automatic Tracking Email = Sent within hours of dispatch from Melbourne
✅ Real-Time Updates = See exactly where your bike is, 24/7
✅ SMS Notifications = Delivery day alerts so you're ready
✅ Professional Couriers = Toll Express + Allied tracking systems
📦 WHAT YOU GET:
- Dispatch Confirmation = "Your bike left Melbourne warehouse today"
- Transit Updates = "Your bike is in Melbourne/Perth/etc."
- Delivery Window = "Arriving today between 9am-5pm"
- Delivery Proof = Photo confirmation when delivered
🚛 NO MYSTERY DELIVERIES:
Unlike cheap imports that "ship but disappear for weeks"
You'll know exactly:
- When it left Melbourne
- Where it is right now
- When it will arrive
- Who delivered it
⏰ TYPICAL TRACKING TIMELINE:
Day 1: Order confirmed, dispatch email sent
Day 2-3: "In transit" updates as it moves
Day 4-8: "Out for delivery" notification
Delivery: Photo proof + tracking complete
🎯 PEACE OF MIND:
No guessing. No calling. No stress.
Just watch your new bike make its way to you.


